MK Hospitality delivered a KPI ownership and commercial training programme across two hotels and a restaurant under a single ownership group in Ireland. We introduced the group to a set of KPIs — average spend, revenue per labour hour, and profit/loss per cover — that hadn't previously been part of how department managers tracked performance, along with the practical tools and templates to report them daily.

The brief went beyond teaching the mechanics of the numbers. It was about shifting how managers across the group think day to day: from an operational mindset focused on running service, to a commercial one focused on the numbers behind it.

Delivery combined a full-day onsite training session, using each venue's own trading data, with six weeks of virtual mentoring and an onsite follow-up review to embed the new daily reporting routine and rostering discipline into everyday management.

Within six months, average spend rose 5–10% across the group, and profit/loss per cover moved from a loss into a profit on every day of the week — the result of managers applying the newly introduced KPIs consistently and making commercially led decisions rather than purely operational ones.